Customer Success
We're here to help you implement a customer reviews program that drives profits, insights and loyalty.
Here's how we commit to your success
Strategy Guidance
We'll help you develop and implement a customer marketing strategy that is linked to commercial outcomes and accounts for the unique aspects of your business.
Launch Planning
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We’ll create a launch plan that aligns with your goals, processes and timelines. The plan will identify the tasks we need to complete together to ensure a successful launch.
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We’ll equip you with the resources you and your team need to ensure a successful deployment, including feature documentation, playbooks and best practice guides, ‘how-tos’ and support docs.
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We’ll have regular check-ins via email, phone and even in-person throughout the onboarding and launch process. We’re with you every step of the way!
Account Optimization
After launch, your dedicated Account Manager will assist you to review the success of your reviews program so far, including helping crunch key performance data so you can identify opportunities and areas needing optimization.
Dedicated support
We’re here to provide continuous and hands-on support, strategy, and training to make sure you’re maximizing your success with Okendo.
Knowledge Base
Live Chat
Phone Support
Email Support
Account Manager
